Privacy Policy

1 Information We Collect

We collect information you provide directly to us, information collected automatically when you use our site, and information from third-party sources.

Information You Provide Directly

• Account Information: Name, email address, username, and password when you create an account.
• Purchase Information: Billing address, shipping address, payment card details (processed securely by our payment processors), and order history.
• Communications: Any messages you send us via email, contact forms, or customer support channels.
• Newsletter Subscriptions: Email address and preferences when you sign up for our mailing list.

Information Collected Automatically

• Log Data: IP address, browser type, browser version, pages visited, time and date of your visit, and time spent on those pages.
• Device Information: Device type, operating system, and unique device identifiers.
• Usage Data: Clickstream data, search queries on our site, and products viewed or purchased.
• Location Data: General geographic location inferred from your IP address.
• Cookies & Tracking: See Section 4 for full details.

Information from Third Parties

• Payment processors (e.g., Shopify Payments, PayPal) confirming successful transactions.
• Advertising partners providing analytics about ad performance.
• Social media platforms if you connect your account or interact with our social content.

2 How We Use Your Information

We use the information we collect for the following purposes:

• Process Transactions: Fulfill orders, process payments, send order confirmations, shipping notifications, and invoices.
• Account Management: Create and maintain your account, authenticate your identity, and manage your preferences.
• Customer Support: Respond to inquiries, troubleshoot problems, and handle returns or warranty claims.
• Marketing Communications: Send promotional emails, product updates, and special offers — only with your consent or as otherwise permitted by law.
• Site Improvement: Analyze usage data to improve our website, product listings, and overall user experience.
• Advertising: Deliver targeted advertisements on our site and third-party platforms based on your browsing and purchase history.
• Legal & Compliance: Detect fraud, enforce our terms, comply with legal obligations, and protect the rights and safety of AgozTech and our users.

3 Sharing Your Information

We may share your information in the following limited circumstances:

Service Providers

We share information with vendors who perform services on our behalf, including payment processing (Shopify Payments, PayPal), shipping carriers (UPS, FedEx, USPS), email marketing (Klaviyo), analytics (Google Analytics), and customer support tools. These parties are contractually required to use your data only to provide services to us.

Business Transfers

If AgozTech is involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change.

Legal Requirements

We may disclose your information if required to do so by law or in good-faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights or property, prevent or investigate possible wrongdoing, or protect the personal safety of users or the public.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4 Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect and store information about your interactions with our site.

Types of Cookies We Use

• Strictly Necessary: Required for the website to function (e.g., shopping cart, session authentication). These cannot be disabled.
• Performance & Analytics: Help us understand how visitors interact with our site (e.g., Google Analytics, Shopify Analytics).
• Functional: Remember your preferences such as language, currency, and location.
• Marketing & Advertising: Track your browsing activity to deliver relevant ads on our site and third-party platforms (e.g., Google Ads, Meta Pixel, LinkedIn Insight Tag).

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect the functionality of our site. You can also opt out of interest-based advertising through the Network Advertising Initiative or Digital Advertising Alliance.

5 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Order records are retained for a minimum of 7 years to comply with accounting and tax regulations.
• Account information is retained for as long as your account remains active, plus a reasonable period thereafter to handle potential disputes.
• Marketing data is retained until you opt out or request deletion.
• Analytics data is typically retained in aggregated, anonymized form indefinitely.

6 Security of Your Information

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• PCI-DSS compliant payment processing — we do not store full credit card numbers on our servers.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and vulnerability assessments.

7 Your Privacy Rights

Depending on your location, you may have the following rights with respect to your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request that we correct any inaccurate or incomplete information.
• Right to Deletion: Request that we delete your personal information, subject to certain exceptions (e.g., legal obligations).
• Right to Portability: Request that we provide your personal information in a structured, machine-readable format.
• Right to Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the “unsubscribe” link in our emails, or by contacting us directly.
• Right to Restrict Processing: Request that we limit how we use your information in certain circumstances.
• Right to Object: Object to our processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at info@agoztech.com. We will respond to your request within 30 days.

8 California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected about you in the past 12 months.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: We do not sell personal information. We may share data with advertising partners in ways that may constitute “sharing” under CCPA. You may opt out by contacting us.
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a verifiable consumer request, email us at info@agoztech.com or call us at +1 (704) 882-0133. We may need to verify your identity before processing your request.

9 Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we have inadvertently collected information from a child under 13, please contact us immediately at info@agoztech.com and we will take steps to delete such information.

10 Third-Party Links

Our website may contain links to third-party websites, including our partner pages at Zebra Technologies and Honeywell. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link does not imply endorsement by AgozTech of the linked site.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page.
• Notify you via email (if you have an account or are subscribed to our newsletter).
• Display a prominent notice on our website for a reasonable period.

Your continued use of our website after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.

12 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us: